How does it work?

Every once in a while a client or participant asks us: “What do poles, ropes and car tires have to do with my job?”

In order to be able to answer this question, we start by explaining the four aspects that are part of each job. We named this model ‘the square’:

What, Who, With what

Three of the four aspects (what your job involves, who you work with, and the means you have to work with) are very difficult to influence.

During our programmes we change the task (What), people (Who) and te means (With what). Participants perform assignments that are different from their daily tasks (what) and have to use different materials (with what) than they normally would. In some cases, your team members during the training (who) might not even be your direct colleagues in the workplace. By changing those three aspects, you are only able to influence aspect number four: How.

How?

That is when behaviour becomes visible and tangible. During the reflection we ask:

How did you handle the assigned task (what) with the means (with what) and participants (who) available?

Asking this question achieves true insight into behaviour and reveals why professionals handle daily work situations the way they do. The next step is to put this behaviour up for discussion: is everybody satisfied with the situation as is? Does it achieve what it intends to achieve? Is this the way we want to work together?

So whether you build houses, teach, manage an insurance company or any other job: as long as you want to learn about your own and others’ behaviour: we can help you!

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